Internal · Insource Data

Install the KCC Debug Reporter

Capture exactly what you saw — console, network, screenshot, the works — and paste a bug report straight into Slack or a GitHub issue.

Troubleshooting

macOS — "Profile is not signed" warning. Expected. Click Install anyway. We don't pay for Apple's developer-ID signing on internal-only tools; the profile is hosted on our own domain and only changes Chrome's extension policy.

macOS — "Extension may have been installed without your knowledge" / can't enable. That's the sideload block we're bypassing with the Configuration Profile. Use the macOS tab above instead of the manual drag-drop.

Windows — "extension may have been added by an external program." Same sideload block as macOS. Use the Windows tab above (the .reg install script) instead of the manual drag-drop.

Windows — "Are you sure you want to continue?" when running the .reg file. Yes, that's the standard registry-import confirmation. Click Yes. The file only touches your own user's Chrome policy settings — no admin needed, no machine-wide changes.

Chrome says "Apps, extensions, and user scripts cannot be added from this website." Make sure Developer mode is on. Then close and reopen the Extensions tab and try again.

The download went to my Downloads folder but I can't find it. Open your file manager, go to your Downloads folder, and look for kcc-debug-reporter.crx or .mobileconfig.

Chrome shows "Package is invalid: CRX_REQUIRED_PROOF_MISSING". Restart Chrome once after enabling Developer mode, then try again.

I want to use this on a different browser. The extension targets Chrome and Chromium-based browsers (Edge, Brave, Arc, etc.). Firefox is not supported.

Still stuck? Ping the engineering team — they'll get you sorted.